Refund policy

 

As our product are perishable, baked and decorated  by our skilled staff, 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our refund policy is as follows:

• If you do not pick up your order, we are not able to give a refund. Once your order has been completed we cannot resell any product that is not picked up by the customer so you would have to place a new order.
• If there is a defect in your product please return it promptly, or the portion remaining, within 2 days of pick up.   In this case we will provide you a proportionate refund for the amount returned if we determine there is a quality deficiency.  We retain the right to judge our product quality for ourselves.  
• If you try one of our products and just don't care for it, then we hope you try something different next time; however, a refund will not be given.
• Cancellations and/or changes for decorated cookie or cake orders, must be made at least 2 business days in advance of the scheduled pick up time.  Store credit will be issued for cancellations received with proper notice.  Your store credit expires one year from the date of issue. No cash refunds.
• No refund will be given ever for an amount in excess of the original purchase price regardless of circumstance.